Why?
When you are direct and precise in your interactions, it leaves very little scope for misinterpretation. Hence being candid would ensure the utmost clarity in communication and bring alignment within the organization.
In a remote context, there are higher chances of misinterpretation and miscommunication. This is because we are deprived of observing body language, tone, etc. It also gives us a lesser scope of reconnecting to clarify and reassure. Hence being candid help avoid the same.
What does it mean?
Say what you mean and mean what you say!
It is important to respect others’ point of view even if you don’t agree with them. This will help build long-term relationships and communication will be more direct across the organization.
Does that mean I can go behind someone’s back and talk badly about them? No. It does not mean you can be disrespectful toward others.
Do’s
- Trust others & the best intentions Leverage diversity & be sensitive to others’ context
- Invest time connecting personally with people
- Be helpful & understand other people’s POV Listen well & show you care for others’ well-being
- Be empathetic to your customers, colleagues & all other stakeholders
- Understand someone’s challenges & see how you can take action of some kind to better the situation
- Not just for leaders: Empathy needs to be demonstrated by each one of us
Don’ts
- Feel pity for someone else’s mis- fortune
- Jump to conclusions or dismiss others’ feelings
- Let go of accountability